Privacy policy - Sentinelle Trader

Key points

We use only the data required to create your account, provide the requested protection, secure the service, manage your subscription and support you. We do not sell your data.

1. Data controller

The data controller is SentinelleTrader, identified in the legal notice. For any question or to exercise your rights: support@sentinelletrader.com.

2. Data we process

Account: name, email address, hashed password, preferences and time zone.
Google sign-in: if you choose this method, Google provides your account identifier, name and verified email address. SentinelleTrader does not access Gmail, Google Drive, your contacts or your other Google data.
Trading protection: selected platform, broker login and server, risk settings, connection status and metrics required for the dashboard.
Technical credentials: the secrets required to connect to a trading account are encrypted and never displayed in the interface.
Billing: plan, subscription status, renewal dates and Stripe identifiers. Full card details remain with Stripe.
Security and support: IP address, technical logs, messages sent to support and events used to prevent abuse.
Aggregated audience data: pages viewed, clicks on key journeys, source or campaign, language and device category. A limited pseudonymised technical signature is used only to deduplicate visits. No raw IP address is stored.

3. Purposes and legal bases

Purpose	Legal basis
Account creation, protection and dashboard	Performance of the contract
Payments, subscriptions, invoices and accounting obligations	Contract and legal obligation
Neutral invitation to leave a review after subscription activation	Legitimate interest in collecting customer feedback
Security, abuse prevention and service continuity	Legitimate interest
Aggregated audience measurement and journey improvement	Legitimate interest in improving the service
Responding to requests and complaints	Contract and legitimate interest
Optional marketing communications	Consent, where required

4. Recipients and processors

Data is accessible only to authorized personnel and service providers required to operate the service: Contabo hosting, Google authentication when you choose it, Stripe payments, transactional messaging, Trustpilot for review invitations, and strictly necessary technical providers.

Some providers, including Stripe, may process data outside the European Economic Area depending on their locations. These transfers are governed by GDPR safeguards and the providers’ contractual commitments.

5. Retention periods

Account and service data: for the duration of the contractual relationship, then up to five years to establish or defend legal claims.
Accounting records and invoices: 10 years where required by law.
Security logs: for a period proportionate to incident detection, generally no more than 12 months.
Aggregated audience statistics: no more than 13 months.
Confirmation and reset tokens: for the short period stated when they are sent.
Trading credentials: for as long as required for active protection, then deleted or anonymized subject to security backups.

6. Your rights

You may request access to, correction, erasure, restriction or portability of your data, and object to processing based on legitimate interests. You may withdraw consent at any time where processing relies on it.

Email support@sentinelletrader.com. Proof of identity may be requested only where there is reasonable doubt. You may also lodge a complaint with the CNIL.

7. Cookies and security

SentinelleTrader uses a session cookie strictly necessary for authentication and account security. SentinelleTrader currently sets no advertising cookies.

The internal audience measurement described above works without any additional tracking cookie, cross-site tracking or advertising profile.

We apply appropriate safeguards, including encryption of sensitive secrets, password hashing, HTTPS communications, access controls and incident monitoring. Because no system can be completely invulnerable, we improve these protections regularly.